Fernando Lopez

Fernando is a senior director at FICO and has a long and established history of also working in Payments, Financial Crime, Analytics, and Risk Management. He has strong knowledge of Financial Services, Telecommunications, and Technology sectors. At FICO, Fernando works very closely with our largest Telco clients and plays a key role in helping them build their fraud strategy.

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Credit card insights uncover developing financial pressures affecting many Canadians

The Empathy Paradox in Collections: Why Treating Customers Better Protects More Revenue

Most collections teams still believe pressure drives payment. The data, and a new generation of agentic collections technology, says the opposite is true: empathy works.

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smiling business man shaking clients hand

How to Build a Winning Customer Communication Strategy to Reduce Fraud and Improve Debt Resolution

Reducing fraud, improving debt collection and building customer loyalty are three gains businesses can achieve with a great customer communication strategy

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Shifting Customers from Branches to Digital Account Opening

FICO survey shows even digital-savvy customers still prefer to open accounts in branches - understanding their reasons can help you give them confidence in digital channels

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What Is the Best Way to Automate Telco Collections Communications?

By predicting customer scenarios and automating collections communications, telco operators can improve collections and lower costs

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person hiding in raincoat pulling hood over face

Application Fraud – Real-Time and Integrated Solutions Are the Priority

Fraud prevention leaders outline their concerns and priorities for tackling application fraud at FICO virtual roundtable

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Using Real-Time Communications to Defend Against Fraud

One effective way for service providers to protect customers against fraud schemes is through automated, real-time, two-way communication and notification

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All posts by Fernando Lopez

Fernando Lopez

All posts

The Empathy Paradox in Collections: Why Treating Customers Better Protects More Revenue

How to Build a Winning Customer Communication Strategy to Reduce Fraud and Improve Debt Resolution

Shifting Customers from Branches to Digital Account Opening

What Is the Best Way to Automate Telco Collections Communications?

Application Fraud – Real-Time and Integrated Solutions Are the Priority

Using Real-Time Communications to Defend Against Fraud

Take the next step