The Impact of Regulation on Collections and Customer Care
This FICO World presentation highlights the vital importance of balancing customer care with collections success in a highly regulated environment
Peter Lemon
Peter Lemon joined FICO in 2022 as a consultant to FICO clients, across financial services and telecommunications, specialising in credit risk and collections. Prior to joining FICO, Peter had a 20-year career within credit risk, with roles covering the management of risk strategies, models and decision systems, At Orange UK, Lloyds Banking Group and a number of UK building societies, Peter has been involved in a broad range of credit risk initiatives, spanning compliance with mortgage sale regulations, the delivery of stress testing mechanisms, collections and forbearance performance and mortgage pricing.
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